Support and FAQ

Frequently Asked Questions

From the moment your order is confirmed, as we’re selling customized items, your products should be shipped in between 3 to 5 working days.

USPS is our major carrier, and a standard post should take 3 – 10 days to arrive after shipping. Faster shipping options will be offered as they become available.

Returns and Refunds

Our main goal is the satisfaction of our customers. In case you’re not satisfied with your product, the following can be changed or refunded, as stated bellow:

  • You can return your non used product within 90 days for a replacement or refund
  • Refunds will be done according with the amounts paid by the customer
  • The return shipping will be paid by Photoized in such cases where your products arrive damaged or defective and confirmed by us (normally we’ll ask you kindly to send us a picture). In all other cases, shipping will be the customer’s responsibility.
  • For wholesale, samples must be approved before the order, and returns will only be accepted in case of material damage which must be checked by Photoized staff.
  • In all cases please contact info@photoized.net

During the launch phase Photoized.net accepts payments through Paypal, one of the most used and safe payment companies in US.

Your satisfaction is our major commitment at Photoized / Facefy. We do our best to ensure your 100% satisfaction, but, if you’re not, you can return it and have your credit/money back. In this case, please follow our return process.

The guarantee covers a period of three months (3), excluded for problems of the quality of the image used to design and misuse.

Cases: Protect your cellphone using a personal case

  • SLIM HARD CASES: highly resistant Polycarbonate (same material of cars headlights)
  • FLEX CASES: TPU – material, that ensures strength and superior protection than silicone

Printing: High Definition Digital UV printing, that assures a great quality of printing, smooth touch, and high resistance to light and humidity. The images are printed directly on the cases (this is not adhesive).

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.


What personal information do we collect from the people that visit our website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.


When do we collect information?

We collect information from you when you place an order or enter information on our site.


How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.


We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.


Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

Help remember and process the items in the shopping cart.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled. It won't affect the user experience that makes your site experience more efficient and some of our services will not function properly.

However, you can still place orders.


Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.


However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Third Party Links

We do not include or offer third party products or services on our website.


Google

Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en.

We use Google AdSense Advertising on our website.

Google, as a third party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

We have implemented the following:

  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting
  • DoubleClick Platform Integration

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.


Opting out

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.


California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above.


Users will be notified of any privacy policy changes:

  • On our Privacy Policy Page

Users are able to change their personal information:

  • By logging in to their account

How does our site handle do not track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.


Does our site allow third party behavioral tracking?

It's also important to note that we allow third party behavioral tracking


COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.


Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:


We will notify the users via email

  • Within 1 business days

We will notify the users via in site notification

  • Within 1 business day

We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only those individuals who have enforceable rights against data users, but also those individuals who have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.


CAN SPAM Act The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

Communicate with you about your order, Photoized news, deals and special offers. To be in accordance with CANSPAM we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can email us at info@photoized.com and we will promptly remove you from ALL correspondence.


Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.


Photoized

7522, Wiles Road - Suite B107 Coral Springs, FL 33067

info@photoized.net


Last Edited on 2016-09-23

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the http://photoized.net/ website (the "Service") operated by Photoized ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.


User Conduct

You will have the option of setting up a user account through the Service. By doing so, you agree that (a) you are at least 18 years of age and (b) you have provided us with true, accurate and current information about yourself when requested during the registration process (including your name and email address). You will be solely responsible for all activities conducted through your user account, including but not limited to any purchases from and submissions to the Service.

The Services and Products ("Products") offered on our Service are for your personal use only. You may not reproduce, duplicate, copy, sell, resell or otherwise exploit any part of the Products, and you may not access the Service or use the Services for any commercial purpose. The images, photographs, card designs and other content (collectively, the "Third Party Content") contained on our Service may consist of the copyrights, trademarks, service marks, trade names or other intellectual property of third parties. These portions of the Third Party Content are provided for the convenience of certain users of the Services who are expressly authorized to use them by their owners. You may not use any third party intellectual property without such express authorization.

In accessing the Service and using the Services, you may submit to us your own images, photographs, text or other content (collectively "Your Content"). By submitting Your Content to us, you grant us a perpetual, worldwide, non-exclusive, royalty-free right to copy, display, modify, transmit, make derivative works of, and distribute Your Content for the purpose of providing, advertising or promoting the Services. You further represent and warrant that you either own Your Content or have written permission from the applicable intellectual property rights owner to make Your Content available to us for use on the Service and with the Services. You are and will be completely responsible for the use of Your Content in connection with the Service and the Services.

We reserve the right to reject any or all of Your Content if we determine, in our sole discretion, that such content is inappropriate or otherwise not consistent with the exercise of good judgment. For example, and without limitation, we may reject any content that we believe:

  • infringes the copyright, trademark, patent, trade secret, right of publicity or any other right of a third party;
  • is or may be libelous, defamatory or slanderous;
  • denigrates or offends any ethnic, racial, sexual or religious group, or persons who are physically or mentally challenged;
  • is designed to or will harass, threaten, defame or abuse others;
  • exploits images or the likeness of individuals under 18 years of age;
  • characterizes any other unlawful activity as acceptable, glamorous or desirable; or
  • contains viruses, worms, Trojan horses or any material which may compromise the Services.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Photoized.

Photoized has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Photoized shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


Returns/Refunds

We want you to be 100% happy with your Photoized products and customer experience. If for any reason you’re not satisfied with your order, you can return your unused product within 90 days of receipt for a replacement or refund, subject to the exceptions and restrictions listed below:

Refunds are limited to amounts actually paid by you. This does not include promotional value of any special offer or discount.

Shipping: In cases where the return/refund is due to your order arriving damaged or with a defect confirmed by us, we will at our discretion either (a) provide you with a prepaid return shipping label or (b) reimburse your cost of return shipping. For all other cases, return shipping costs are the responsibility of the customer. Shipping and handling charges may apply to services that are otherwise offered on a free or promotional basis.

All orders receiving Bulk/Wholesale pricing are final and no refund will be given except in the case of material damage or defect upon your order’s arrival. If the damage or defect cannot be verified over the phone or via email contact, the item may be required to return to us for inspection before a determination can be made as to the availability of a refund. Please be sure to request and carefully review digital proofs when placing an order.

To inquire about a replacement or refund, please call customer service.


Indemnity

You will defend and hold harmless us and our owners, directors, officers, employees, representatives, agents and affiliates against any third party claim, action, suit or proceeding that arises from, is based on or connected with Your Content or your access of the Service, and indemnify us for all losses, damages, expenses, and costs (including reasonable attorney's fees and costs) incurred by us in connection with any such claim, action, suit or proceeding.


Disclaimer of Warranties

YOU ACKNOWLEDGE THAT THE SERVICE AND PRODUCTS AVAILABLE THROUGH PHOTOIZED ARE PROVIDED "AS IS, AS AVAILABLE" WITHOUT ANY WARRANTY OF ANY KIND. PHOTOIZED HEREBY DISCLAIMS ALL WARRANTIES (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE), INCLUDING WITHOUT LIMITATION, ALL WARRANTIES (A) WITH RESPECT TO THE SERVICE AND PRODUCTS (INCLUDING WITHOUT LIMITATION THEIR QUALITY, AVAILABILITY, PERFORMANCE OR FUNCTIONALITY, (B) WITH RESPECT TO THE QUALITY OR ACCURACY OF ANY INFORMATION OBTAINED FROM OR AVAILABLE THROUGH USE OF THE SERVICE, (C) THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, (D) OF NON-INFRINGEMENT, (E) OF MERCHANTABILITY AND (F) OF FITNESS FOR A PARTICULAR PURPOSE. NO ADVICE OR INFORMATION GIVEN BY PHOTOIZED OR PHOTOIZED'S REPRESENTATIVES SHALL CREATE A WARRANTY.


Limitation of Liability

PHOTOIZED SHALL NOT BE LIABLE FOR NONPERFORMANCE OR DELAY IN PERFORMANCE CAUSED BY ANY REASON, WHETHER WITHIN OR OUTSIDE OF ITS CONTROL. UNDER NO CIRCUMSTANCES SHALL PHOTOIZED BE LIABLE FOR ANY DAMAGE TO ANY PHONE, MOBILE DEVICE OR OTHER PRODUCT ON WHICH A PHOTOIZED CASE/PRODUCT IS USED. IN NO EVENT SHALL PHOTOIZED BE LIABLE UNDER CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY FOR ANY DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, PUNATIVE, SPECIAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF USE, LOST PROFITS, LOSS OF DATA OR INFORMATION, OR LOSS OF BUSINESS GOODWILL OR OPPORTUNITY) WHETHER OR NOT PHOTOIZED HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES. PHOTOIZED SHALL NOT BE LIABLE FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES. PHOTOIZED'S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO ANY USE OF THE SERVICE AND THE PRODUCTS IS THE CANCELLATION OF YOUR USER ACCOUNT. IN NO EVENT SHALL PHOTOIZED'S LIABILITY TO YOU EXCEED THE GREATER OF FIFTY DOLLARS ($50.00) OR ANY AMOUNTS ACTUALLY PAID BY YOU TO PHOTOIZED FOR THE SERVICES IN DISPUTE. NO ACTION, REGARDLESS OF FORM, ARISING OUT OF THESE TERMS OR OUT OF THE SERVICES MAY BE BROUGHT BY YOU MORE THAN ONE YEAR AFTER THE EVENT WHICH GAVE RISE TO THE CAUSE OF ACTION. SOME JURISDICTIONS DO NOT ALLOW A LIMITATION ON LIABILITY DAMAGES AS CONTAINED IN THESE TERMS OF SERVICES AND, IN SUCH JURISDICTIONS, PHOTOIZED'S LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW. WE STRONGLY SUGGEST THAT YOU DO NOT MAIL PHOTOIZED ORIGINAL FILM, PRINTS OR NEGATIVES WITHOUT RETAINING A COPY FOR YOUR RECORDS. IF YOUR FILM, PRINTS OR NEGATIVES ARE DAMAGED, LOST OR OTHERWISE NOT RETURNED, PHOTOIZED'S SOLE LIABILITY AND YOUR EXCLUSIVE REMEDY SHALL BE AS SET FORTH IN THE PARAGRAPH IMMEDIATELY ABOVE.


Copyright

We respect the intellectual property rights of others and ask you to do the same. In accordance with the Digital Millennium Copyright Act (DMCA), if you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide us the following information at info@photoized.net:

  • a description of the copyrighted work or other intellectual property that you claim has been infringed;
  • a description of where the material that you claim is infringing is located on the site;
  • a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law;
  • a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf;
  • your address, telephone number, and email address; and
  • an electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Florida, United States, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Our Terms and Conditions agreement was created by TermsFeed.


Contact Us

If you have any questions about these Terms, please contact us at info@photoized.net.


Last updated: September 23, 2016

BE YOURSELF, BE UNIQUE, BE CUSTOMIZED, BE PERSONAL, WITH PHOTOIZED AND FACEFY.

We are an American company bringing you the most updated technology and high quality customized products, printed and shipped from The United States of America!

Photoized is the best way to be yourself, creating your own completely customized products, personal and corporate gifts. The extremely easy to use design tool, lets you upload your pictures and images from your computer, Facebook and Instagram accounts, in a very fast way, as you connect from our website.

Using Facefy by Photoized, a unique easy to use modern design tool, you can fully use your creativity to make your desire of creating your own personalized products and gifts a reality. Facefy is the most up to date technology that allows you to customize and create your unique styled products; all that done right here in USA!

The high quality materials along with our high definition UV printing, gives a unique and sophisticated quality for your Facefy products, that will make you proud of being yourself, never finding anyone using the same products!

Facefy by Photoized, the state of the art technology for your individuality!

Photoized and Facefy are brands of an american company. Please send your resume to admin@photoized.net, we’ll contact you in case we have a position we think fits your experience.

If you would like to be a supplier or a reseller, please contact us at admin@photoized.net.

Contact Us

If you have any questions please contact us